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ArcSwitch Privacy Policy

We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Effective Date: January 1, 2025
Last Updated: March 1, 2026
Data Controller: ArcSwitch A/S, Automation Park 42, 2150 Copenhagen, Denmark

1. Data We Collect

When you interact with the ArcSwitch website, submit inquiry forms, or purchase products, we may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, company name, job title, and postal address.
  • Inquiry Data: Product interests, project descriptions, and technical requirements submitted through our inquiry forms.
  • Usage Data: IP address, browser type, pages visited, and session duration collected through standard web analytics.
  • Communication Records: Email correspondence and support ticket content related to product inquiries or technical support.

2. How We Use Your Data

We process personal data for the following purposes:

  • Responding to product inquiries and providing quotations
  • Processing and fulfilling purchase orders
  • Providing technical support and after-sales service
  • Sending relevant product updates and industry information (with your consent)
  • Improving our website functionality and user experience
  • Complying with legal obligations

3. Legal Basis for Processing

We process your personal data based on: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) our legitimate business interests in providing industrial automation products and services.

4. Data Sharing

We do not sell your personal data. We may share data with authorized distribution partners, logistics providers, and IT service providers solely for the purpose of fulfilling your orders and providing support. All third-party processors are bound by data processing agreements compliant with GDPR Article 28.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described above, or as required by applicable law. Inquiry data is retained for a maximum of 36 months from the last interaction. Transaction records are retained for the statutory retention period in the applicable jurisdiction.

6. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Danish Data Protection Agency (Datatilsynet)

7. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including TLS encryption for data in transit, access controls, and regular security audits of our IT infrastructure.

8. Cookies

Our website uses essential cookies required for basic functionality and analytics cookies to understand site usage. You can manage cookie preferences through your browser settings. For detailed information, please refer to our cookie notice displayed on your first visit.

9. International Transfers

If your data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Contact Our Data Protection Officer

For any questions or requests regarding your personal data, please contact:
Data Protection Officer
ArcSwitch A/S
Automation Park 42, 2150 Copenhagen, Denmark
Email: [email protected]